Return & Refund
We try to show the customers how confident we are in our products versus others, that why all our swivels will qualify for a 14 days return and refund, we will provide you with the prepaid shipping label.
The timer starts on the next day of the package delivered by the carrier. (e.g. if your package delivered on Mar 2, 2021, the date will start on Mar 2, 2021 + 14 days).
To qualify for a full refund, there are some rules customers need to satisfy:
- All wrap packaging should remain the same. (Open box is OK, as long as the customer do not throw it away)
- All parts that came with the product should remain the same quality and quantity. (We would not charge you for missing screws, as long as the customer have all major parts it should be fine)
- The customer return has arrived at our warehouse successfully. (We are not Amazon that means we cannot give the customer a refund while the product is on the way back to our warehouse)
Once the customer return satisfies all the above, then we will issue a full refund back to the customer's original payment account.
For return and refund please send us a Product Return & Refund Request, we will start the return process within 72 hours. (e.g. your return & refund request date + 72 hours)