FAQ

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# Question Answer
1 Is there any discount or coupon for first-time buyers?

We may have some discount/coupon available depends on the holiday status. Please click here for more detail.

2 Does swivel 007/008 fit 2015 Express? Yes
3 Can you send swivels to Australia?
Yes, but there would be an international shipping fee ($120)
4 Could you send me some more specs, dimensions, mounting details, upholstery material, and options for the seat bed? Yes, please contact us for details.
5 Why I cannot proceed to the next screen after I click the "Continue" button?

There are two possible issues:

1. There is an "I have read and agree to the Terms & Conditionscheckbox.

2. Make sure to use private mode on Microsoft Edge and Firefox, or incognito mode on Google Chrome, it may be caused by your browser plugin. 

6 I placed the wrong item with my order, what should I do? Please contact us with your order#, we can revise your order from our end.
7 What is the shipping cost(s)?

For swivels, we only charge a $35 per item flat rate for CONUS and a $120 per item flat rate for OCONUS (including AK & HI)

For large items such as seats, we charge a $400 per item flat rate for CONUS and a $600 per item flat rate for OCONUS.
We do free shipping for small items such as small parts (e.g. brake adapter, etc.).

8 How long for shipping to Canada I just bought one? It depends on the CA custom, usually, it will take less than 7 business days.
9 Can I pick up my orders in person?

WE DO NOT ACCEPT ANY LOCAL PICKUP DUE TO COVID-19.

10 Can you help me install the swivels? Yes, we will charge $50 installation fees, you also need to make an appointment with us.
11  I would like to request an RMA, what should I do?

Please fill out the return & refund form, our customer support team will handle it.

Also, you can Login -> My Account -> Order History -> Your Order ID -> Click on red "Return" button -> Fill Out RMA form -> Submit.

12  I am a van builder and I am interested in your product, can I become one of your builders? Yes, please contact us seeking to set up your builder account. 
13 Does this swivel work on a dodge sprinter 2006?  Yes 
14  What is the wait time for Sprinter Air Bed?  About 2 minutes
15  I do not speak English, but I am still interested in your product, how can I buy it? Please consider using Google translate when browsing our website.
16 Which swivel fits my VW Eurovan T4? None 
17 Can I use P.O.Box for the shipping address?  No, FedEx only accepts Residential Addresses and Business Addresses. 
18  Do you ship over the weekend? No, If you place an order on Friday we will ship out your order on the flowing Monday. 
19  Do you have swivel installation videos? Yes, please click here.
20  I am interested in your Seat Bed, do you have a demo video? Yes, please click here.
21 Are there any window screens for Pro Master?
 Yes, we do sell those screens.
22 Where are my invoice or packing slips?  We do not provide invoices or packing slips upon in the front unless customers request them.
If you need one please leave your request in the order comment or contact us via webchat.
23 Do you have swivels for the Toyota Sienna? No 
24  There are no rails under my Sprinter passenger seat, does it matter the swivel to turn? Our swivel design for no-rails as well, your seat will not touch the door when you turn it with our swivel. 
25 How much height will add on after the swivel installation?  For Sprinter/Transit It will add about 1.5 inches to the seat height. For Swivel option 005-010 it will add about 1.75 to the seat height.
26 Do you charge tax for any state? We do not charge any tax across all United States at this moment. 
27 Do your swivels fit for Ford Transit 10 way power seat?  Yes 
28 I have a 2018 Mercedes Metris and looking for a bed seat that sits three people - please let me know if your seat has latched for two car seats? Yes 
29 Do you have a bracket for folding bed seats?  Our seat bed has a leg stand, can install on any model van.
30 Will the seat swivel with the door closed? Yes, you can swivel the seat while the door is closed.
31 Can I swivel the seat while sitting in the seat?   No, it will be too heavy to swivel the seat while you setting on it. 
32  Is this a ball-bearing system or nylon / Delran friction-bearing material? No, our swivels do not use ball-bearing for safety practice. 
33 Will the Grand Caravan swivel fit in a Chrysler Pacifica?  Only fit for the passenger side. 
34 Where I can see my order relate information such as Order ID and tracking#? Please click here.
35 What does (BS****,CE****, FT****, etc.) mean under each swivel option?   Those are SKU#, for internal use only, please ignore them.
36 What is the difference between passenger and driver swivel?  The difference is the middle hole, you may notice the hole is offset center. This design allows the seat can turn while the door still closes.
37 For your convertible seat-bed, how much weight it can handle on each end when it fully extended as a bed?  We suggest you can put stuff up to 100lbs (this just a conservative estimate), from our video you can see the demo, the person who jumps on the bed is height about 6ft (1.8cm) and weighs about 200lbs (90.7kg).
38 Does the international shipping cost include the tax and duties?  No, the $120 international shipping fees do not include the tax and duties. 
39 What is your warranty for swivels?   Life-Time
40 I got the swivel and I think both sides are mirrored why you let customers choose the driver and the passenger when they place an order?

Yes, our swivel was universally designed that way customers can easily install it on both sides of driver and passenger.

However, most of our customers "TOO SMART" to understand it. Therefore, we have to put buying options like "driver" and "passenger" to make it simple.

41  Can I do a guest checkout? No, we have an anti-fraud system in place, it requires all customers to create an account.
It is also a good idea to have an account with us since we provide a lifetime warranty.
42 Can I use Google Pay, Apple Pay, Amazon Pay, or some other xxx pay?  No, we only accept major online payment systems such as Stripe and PayPal.
These two systems pretty much accept all major credit/debit cards such as Visa/Master/Discover/AMEX/JCB/etc.
43 Where are my orders coming from? 

We have warehouses across Vancouver, Seattle, Portland, and Los Angeles order shipping depends on your order type.

44  I am a builder, how should I pay to keep my builder discount?
  1. For builders please USE THE BANK TRANSFER PAYMENT METHOD when you at the checkout page (other payment methods will void your builder discount).
  2. Once you have done, your order will remain in [ Wait for Cheque Clear ] status until your transaction posted on our account. (usually take 1 ~ 3 business days).
  3. We suggest you use the Zelle bank transfer method (your payment will arrive instantly) to our Zelle account: rvwen@hotmail.com, in the comment area, make sure you put in your Order ID (it should start with ORD-).